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Privacy Policy & SMS Terms

ConnectX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information, including how we handle SMS/text messaging in compliance with U.S. carrier and 10DLC regulations.

SMS Privacy Statement

Important Notice:

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties or affiliates.

Information We Collect

We collect information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Project details and service-related information
  • Any information entered into our website forms or communicated to us directly

We do not sell, rent, or share your personal information or SMS consent data with any third parties for marketing purposes.

Types of SMS Communications

ConnectX offers optional SMS communication to provide service updates, reminders, support messages, and promotional information (where applicable).

  • Project updates and status alerts
  • Follow-up communications about your inquiries
  • Appointment or meeting reminders
  • Service notifications
  • Occasional promotional or informational messages

Message Frequency

Message frequency may vary. You may receive up to 4 messages per week depending on your interactions with our services.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Methods

You may opt in to receive SMS messages from ConnectX using any of the following:

  • Checking the SMS consent checkbox on our website forms
  • Providing explicit verbal consent during a phone call
  • Providing written consent via digital or physical form
  • Sending a message indicating consent (e.g. texting START)

By opting in, you agree to receive SMS messages from ConnectX. Consent is not required as a condition of purchase.

Opt-Out Method

You can opt-out of receiving SMS messages from ConnectX at any time by:

  • Replying "STOP" to any SMS message you receive
  • Contacting our support team at info@connectx.biz

Once you opt out, you will no longer receive SMS communications unless you opt in again.

Help & Support

If you need assistance with SMS communications:

SMS Terms & Conditions

If you need assistance from ConnectX with SMS communications:

  • Message and data rates may apply
  • You can opt out at any time by texting "STOP"
  • For assistance, text "HELP" or contact our support team
  • Message frequency varies

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: December 2025